1. RTO Compliance Management System:

I. Through SCC's website I contacted Carmel Thompson for information on the RTO Compliance Management System.  Carmel gave me the information I required and we have since purchased the product.  We found the system to be user friendly and the post purchase support from Carmel and Kevin has been amazing.

As a small RTO we have been very happy with the product.  It works for us.

Jessie, RTO Compliance Manager, Brisbane.  

II. The updated version of the RTO COMPLIANCE Management System that you sent appears to be working perfectly.  Thank you so much for all of your help.  This is a great system that you have developed.  I will wholeheartedly recommend SCC and your product to anyone thinking of becoming an RTO.  In short, what you have developed is awesome.  I am really impressed.

Mick, RTO, Toowoomba

III. I am very satisfied with your RTO CM System which I purchased recently.  It allowd me to upgrade to NVR Standards wth the minimum of fuss.

Jody, RTO, Sydney

IV. The program has been great so far and saved us loads of time and headaches.  The more I use the program the more confident I am in its abilities and its effectiveness in maintaining compliance control across 1 or more offices and the more time efficient I find it.  It is fast becoming my new best friend and favourite office tool.

Sam , Woolongabba Qld.

V. The material is great and the programming by Kevin first rate.  I am happy to act as a referee for the Compliance System.

Terry, RTO Western Australia

VI. Thank you Carmel for coming here to install your upgraded NVR Compliance System for RTOs to meet ASQA requirements.  We always appreciate the support and service we receive from SCC with all the upgrades we have received since we first bought the product in 2001.

Danny, RTO, Toowoomba

VII. I am most impressed with the simplicity of the program, documentation and layout.

Jenny, Indigenous Organisation, Northern Territory

VIII. Your RTO Compliance Management System for RTOs is so user friendly that keeping up to date is a breeze.

Kate, RTO, Gold Coast


2.Consultancy Services


I. It has been a privilege to work with Carmel Thompson over several years on many different and varied vocational education and training projects for RTOs and business organisations. I have observed firsthand, the professional, practical and willing support Carmel  provides to her clients and have no hesitation in  attesting  to the value of  Southern Cross Connection's  consultancy services.  This approach to service, combined with Carmel's fine business and VET expertise in no small way have contributed to the respect Carmel has gained within her extensive network of national and international vocational education and training stakeholders across a broad range of industries, businesses and training organisations.

Gail, Instuctional Designer, Brisbane


II. Thank  you Carmel for your professional approach and the successful outcome of the development of our VET Framework and Standards in Jamaica.  The successful outcome was very much due to your extensive experience, knowledge and ability to communicate all areas of vocational education and training and workplace training.

John,   Jamaica, Carribean

III. Your report was professional, articulate and totally met the requirements of our project brief.  We would be very happy to include you in our project work for tenders in the future.

AusAid Project, Port Moresby

3.RPL, Gap Training and Training Programs

I. Thanks so much for your help this year.  Nothing but great feedback from all staff involved.  

Rob, Indigenous RTO Brisbane 

II. Thank you for your telephone calls, emails and your positive words throughout the RPL process.  They provided needed reinforcement and encouragement and were greatly appreciated!

Joanne, Sydney 2013

III. RPL for Cert IV in TAE

I contacted Southern Cross Connection as an ESL Teacher from Brisbane wanting to get RPL for the Cert IV TAE (Code TAE40110).  Carmel responded within two hours and arranged a preliminary interview where it was found I could get full RPL for five units and she mentored me with gap training through the remaining five.

The whole process was painless and non-intimidating.  Carmel drew from me evidence of competencies I was not previously aware of.  I learnt a lot from the process and would highly recommend to others.

Dawn, Trainer/Assessor, Brisbane

IV. RPL for Dual Diploma in Business and Management

I was lucky enough to be given the opportunity to have my previous knowledge, experiences and skills in business and management assessed to see if I was a suitable candidate to receive this dual qualification through Recognition of Prior Learning (RPL).  A colleague mentioned that she had contacted Carmel at Southern Cross Connection and was very impressed with the quality customer service that she had received.  She recommended that I also contact Carmel.  I followed my colleague's advice and was not disappointed.

Carmel returned my call within a couple of hours, talked me through the procedure, told me what kind of evidence I would need to submit and let me know that if I had any concerns or queries she was just a p;phone cal away.  I was very appreciative of the assistance, service and support that I received from Carmel during the process and I am more than happy to recommend her services to others.

Sue, Trainer/Assessor for Brisbane RTO.